Terms of Service

In these Terms, the following defined terms have the meanings set out below:

• "Service" means the Grow AI-powered recruiting platform, including sourcing, screening, interview copilot, and analytics features, together with the website at grow.contact and any associated APIs.
• "Customer Data" means any data, including personal data relating to candidates and employees, that you upload to or generate through the Service.
• "Subscription" means a paid or trial plan granting you access to the Service.
• "Authorized User" means an employee, contractor, or agent of yours who is permitted to use the Service under your account.
• "Confidential Information" means non-public information disclosed by either party in connection with the Service that is marked confidential or should reasonably be understood to be confidential.
• "Force Majeure Event" means circumstances beyond a party's reasonable control, including natural disasters, pandemics, cyberattacks on third-party infrastructure, governmental actions, or failures of internet infrastructure.

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. By registering, you represent that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at gudmundur@grow.contact if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account where you failed to promptly notify us after becoming aware of the breach.

Each account is for one organization. You may create Authorized User accounts for individuals within your organization, subject to the limits of your Subscription plan. Sharing account credentials between separate organizations is prohibited.

You agree to use the Service only for lawful purposes and in compliance with these Terms. The following uses are strictly prohibited:

• Using the Service to process, store, or transmit unlawful, defamatory, harassing, abusive, fraudulent, or otherwise objectionable content
• Discriminating against candidates on the basis of protected characteristics including race, gender, national origin, religion, disability, age, sexual orientation, or pregnancy in violation of applicable law
• Using AI-generated scores or predictions as the sole basis for employment decisions without human review
• Circumventing or attempting to circumvent any technical limitations, security controls, or access restrictions of the Service
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code from the Service
• Reselling, sublicensing, or otherwise commercializing access to the Service without our written consent
• Transmitting malicious code, viruses, or other harmful software through the Service
• Using the Service in a manner that violates GDPR, CCPA, or any other applicable data protection or employment law
• Recording or transcribing interviews without the informed consent of all participants where required by law
• Using automated scripts, bots, or scrapers to access the Service other than through Grow's official APIs

Grow reserves the right to investigate suspected violations and, at our discretion, suspend or terminate access without notice where we reasonably believe a serious violation has occurred. We may report violations to competent authorities where required or appropriate.

Each party agrees to keep the other party’s Confidential Information confidential and to use it only to the extent necessary to perform obligations or exercise rights under these Terms. Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was rightfully known to the receiving party before disclosure; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives reasonable prior notice and cooperates with the disclosing party’s efforts to obtain a protective order.

Obligations of confidentiality survive termination of these Terms for three years, except with respect to trade secrets, which remain confidential for as long as they qualify as trade secrets under applicable law.

Grow warrants that: (a) it has the legal authority to enter into these Terms; (b) the Service will perform materially in accordance with its documentation under normal use; (c) it maintains appropriate data security measures consistent with industry standards; and (d) it will process Customer Data in compliance with applicable data protection law.

You warrant that: (a) you have the authority to enter into these Terms and bind your organization; (b) your use of the Service will comply with all applicable laws, including employment and data protection laws; (c) you will not use the Service in a discriminatory or unlawful manner; and (d) all Customer Data you provide is lawfully obtained.

Disclaimer.Except as expressly stated, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. AI-generated outputs, scores, and predictions are probabilistic and informational only; they do not constitute legal, HR, or professional advice and should not be used as the sole basis for any employment decision.

To the maximum extent permitted by applicable law:

Exclusion of consequential damages. Neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, cost of substitute goods or services, or business interruption, even if advised of the possibility of such damages and regardless of the theory of liability.

Aggregate liability cap.Each party’s total aggregate liability arising out of or related to these Terms, whether in contract, tort (including negligence), strict liability, or otherwise, will not exceed the total fees paid by you to Grow in the twelve (12) months immediately preceding the event giving rise to the claim.

Exceptions.The liability cap does not apply to: (a) your obligation to pay fees; (b) either party’s indemnification obligations; (c) either party’s fraud or wilful misconduct; (d) death or personal injury caused by negligence; or (e) any other liability that cannot be excluded under Icelandic law or EU law applicable in Iceland.

We may update these Terms from time to time. We will provide at least 30 days’ advance notice of material changes by email and by posting a notice on the Service. Continued use after the effective date of revised Terms constitutes acceptance. If you object to a change, your sole remedy is to terminate your Subscription before the effective date.

We may add, modify, or remove Service features with reasonable notice. For Enterprise customers, material reductions in functionality are subject to the applicable SLA.

• Entire agreement: these Terms, together with the Privacy Policy and any applicable DPA or order form, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements relating to the Service.
• Severability: if any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
• Waiver: failure by either party to enforce any provision does not constitute a waiver of future enforcement.
• Assignment: you may not assign these Terms or any rights under them without Grow's prior written consent. Grow may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of assets.
• Notices: legal notices must be sent by email to gudmundur@grow.contact (for Grow) or to the email address on your account (for you), with a copy sent by certified post. Notices are effective on receipt.
• Force majeure: neither party is liable for delays or failures in performance caused by a Force Majeure Event, provided the affected party notifies the other promptly and uses reasonable efforts to resume performance.
• No third-party beneficiaries: these Terms are for the benefit of the parties only and do not create rights in any third party.
• Relationship of the parties: the parties are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.

For questions about these Terms, contact us at: